Customer Issue: One of the customer’s springs suddenly broke when he returned home last night.
Our Solution: Our team began by unplugging the opener, to ensure nobody accidentally tries opening the door while we worked. Then, we eased both torsion springs loose and replaced them with another pair, after lubricating their housing. We then reconnected the drive system and tested the door to ensure it could work smoothly and without any problems.
Customer Issue: Needed the cables replaced.
Our Solution: After disconnecting the door from the opener and momentarily taking down the springs, we then loosened the cable drum in order to remove the cable in place. Then we were able to thread the new cable into place.
Customer Issue: Needed the track replaced.
Our Solution: After working to carefully remove all the components of the garage door necessary such as the springs and door itself, we uninstalled the tracks in place and removed them. Afterward, we installed and aligned the new ones.
Craftsman Opener Replacement
Customer Issue: Wanted the opener replaced.
Our Solution: We helped the customer determine that a Craftsman 57918 1 Horsepower opener would be the best fit for them. After removing the old opener, we then installed the new one into place and connected it to the system.