Mr. Oenca’s garage door opener wouldn’t respond to remote commands, either from the handset, the car, or his smartphone.
We asked Mr. Oenca to check if the manual controls still worked. They did. That meant that the problem had to be with the opener’s radio reception since wireless commands weren’t working from any source but wired ones were. We ran our gauntlet of tests and confirmed that the antenna was broken. After we replaced it, the opener worked as good as new, responding to commands from all platforms it was keyed to.
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* $29 service call - deducted from the service
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