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FAQ

If you have some type of garage door-related question and you're looking for an informative and concise answer, then we can help. Check out the FAQs below to see if they can offer you a solution. If not, our team is always available.

What is rolling code technology?

This technology changes your opener's access code automatically every time you use your remote control. That means that if someone were to learn your codes or intercept them via some technological means, they won't be able to do anything with them. Certain brands, such as Genie and LiftMaster, for example, have their own proprietary features that employ rolling code technology.

Why are backup batteries needed?

Backup batteries will ensure your garage door will continue to operate automatically during a power outage. Once the power is out, the battery takes over and becomes your opener's main power source. Just remember to check its charge every once in a while, and to replace it every four or five years.

Should I get torsion or extension springs?

You don't get to decide that, really. Your door does. Depending on the weight of the panels, you will either need a torsion spring or a pair of extension type ones. Heavier doors will need the former, while lighter ones will require the latter. Extremely heavy systems may even need to use both, but most residential garage doors will only need one of the two options.

If I get my door replaced, what other parts will I need to change?

A new door can differ quite greatly than your last one. It can be heavier, for example, or larger in dimension. This will require new springs that are capable of supporting the added weight, and oftentimes it will often make it necessary for you to get a new opener as well, as your current unit may not be able to generate enough horsepower. Either way, don't try to replace any of these components by yourself, as they can be extremely dangerous.

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